Terms of sale

One written report about one set of face measurements, for $11.99, paid once. It is a digital document shown on this site, built from numbers your own browser computed from a photo you chose.

It is not a subscription, a trial, a credit pack or a membership. Nothing renews and there is nothing to cancel. You will not be charged again unless you come back and buy another report on purpose.

Immediately. The report opens as soon as the payment goes through, at a link with a one-off key in it. There is no queue, no email to wait for and no account to create, and the link is the only thing needed to open it.

Keep the link. Your browser also remembers it on the device you bought from, and Stripe sends you a receipt. If all three are lost, write to hello@measureface.com from the address on your receipt and it can be found by hand.

Consumers in the UK, the EU and some other places normally have 14 days to cancel a purchase made online. For digital content delivered immediately, that right only falls away if you agree to immediate delivery and acknowledge that you are giving the right up. That is what the checkbox at checkout is for, and it is why the report opens straight away rather than after a wait.

We then give it back voluntarily. The paragraph below is the actual position, and it is more generous than the waiver you agreed to.

Ask within 14 days and you get your money back. No questions, no form, no reason needed. Write to hello@measureface.com and say you want a refund. That is the whole procedure.

When a refund is processed the report link stops working, because you have been paid back for it. The measurements behind it are deleted on the same request if you ask for that too.

After 14 days, write anyway. If something was broken, or the report did not do what this site said it would, it will be refunded.

30 days from purchase. After that the measurements behind it are deleted and the link stops working. This is a retention limit rather than a rental period: we would rather not hold your measurements indefinitely, and the report itself is a document you can save or print while you have it.

You can also delete it sooner, yourself, at any point, from the control on the privacy page. That is immediate and permanent, and it will not be refused or delayed.

Held, for 30 days: about a kilobyte of measurement numbers, and a one-way hash of your report link. That is the whole record.

Not held, at any point: your photograph, the 478 landmark points taken from it, any outline or contour of your face, your name, your email address, or any account. Stripe handles the payment and your email for the receipt; they are the record of the sale. The full explanation is on the privacy and biometric notice.

It is for styling and curiosity. It is not medical, dental, orthodontic or cosmetic advice, it is not a diagnosis, and nothing in it should be used to decide on a procedure. It does not score or rank you and it never will.

The face shape classifier is experimental and has never been checked against professionally labelled photographs, because no such dataset exists for this taxonomy that we could use. The report says so in its own pages, along with everything else it declines to tell you. Buying it does not buy a guarantee that a label is correct; it buys the measurements, what they support, and an honest account of what they do not.

Jim Liu, a solo developer in Sydney, Australia. There is no company behind this beyond one person, which is set out on the about page. Payments are processed by Stripe. Questions, complaints and refund requests all go to hello@measureface.com, and they are read by the person who wrote this page.